Non-profits, organize your stakeholder touchpoints!

Get all your stakeholder interactions & touchpoints in one place
... and finally start improving them!

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Take a look at how it works

Non-profits have so much going on. Ever caught yourself saying...?

non-profit_done non-profit_done
  • "We don’t have a playbook for working with all our stakeholders."
  • "There’s no single place where we keep track of all our activities."
  • "We don’t have specifically set roles which causes confusion."
  • "Our operations are getting too complex and there’s no way out."
  • "New team members have a hard time understanding everything we do."
  • "Only key people know how things in our non-profit work."

If you did, we'll lead you Out of Dark - with a 20% lifetime discount!

Take control of the interactions with your donors, advocates, supporters, volunteers, and beneficiaries!

1. Visualize your stakeholder touchpoints

Don’t you need to sort the touchpoints for various stakeholders?

Easily create a separate journey for each of your stakeholders and help your whole team to understand and navigate your operations. Beyond basic information, touchpoints can contain KPIs, time span, satisfaction, owner, and much more. Nothing will stand in providing a more customized approach to every group you come into contact with.

Customer journey templates

2. All performance metrics in one place

Why check ten apps when one will suffice?

All touchpoints come with data scattered all around the place. Why don’t you keep them where they belong - with your touchpoints? No more “I’ll look it up for you” - have your performance metrics always ready to be evaluated.


3. 24/7 KPI monitoring

Do you have enough of “If only I knew it sooner…”?

There’s no need to constantly worry about something undesirable happening without you knowing about it. Just tell us what performance metric fluctuations we should look out for, and we’ll let you know when something happens - both good and bad.

Company activity monitoring

4. Keep the knowledge in the organization

Why should you lose something you already have?

If key employees, associates, or volunteers leave, don’t let their knowledge of your ops follow them out the door. With all the touchpoint details and historical metrics accumulated over time, your stakeholder journey map will gradually become a knowledge base of your whole stakeholder experience operations.


5. Define your stakeholders

It’s all about the people - but who are they?

Sum up your donors, advocates, supporters, volunteers, and beneficiaries into personas, add them to the touchpoints they belong to, and make your efforts more customized and easier to understand. Make sure you are all on the same page when it comes to the definition of stakeholders you work with and serve.

Customer & user persona

6. Report always ready

How about starting a meeting whenever you feel like it?

With the performance of your KPIs and related touchpoints always ready, you can call a meeting whenever you want - the report is always ready. Then decide what needs to be done, assign it to your coworkers, and review it all at the next meeting!

Task management

And there's more than meets the eye

It just makes sense.

  • Higher stakeholder satisfaction
  • Higher engagement
  • Higher transparency
  • Lower churn rate
  • Less time wasting
  • Lower salary costs

Acquiring a new donor can be up to five times more expensive than keeping an existing one

Ready to get your ops under control? After you sign up, contact us to get 20% off forever!

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Case study

See what your customer journey can look like


Let the numbers do the talking

Calculate how much money we can save you


Quick guide

6 steps to create a powerful customer journey

What our clients are saying

I was looking for a tool that would help me with creating and monitoring customer journey and simplify my working life. Thanks to Out of Dark, I can build my own journey in minutes and keep track of the latest news!
Sarka Rauchova
Sarka Rauchova
CX expert, Avast

We deal with a lot of campaigns, communication, touchpoints in our daily business. Out of Dark allows me to have a perfect overview of all our activities, monitor the development of KPIs and see and understand the context.

David Milota
David Milota
Brand manager, T-Mobile
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