Non-profits, organize your stakeholder touchpoints!
Get all your stakeholder interactions & touchpoints in one place
... and finally start improving them!
By submitting your e-mail, you agree to the Terms of use.
Non-profits have so much going on. Ever caught yourself saying...?
- "We don’t have a playbook for working with all our stakeholders."
- "There’s no single place where we keep track of all our activities."
- "We don’t have specifically set roles which causes confusion."
- "Our operations are getting too complex and there’s no way out."
- "New team members have a hard time understanding everything we do."
- "Only key people know how things in our non-profit work."
If you did, we'll lead you Out of Dark - with a 20% lifetime discount!
1. Visualize your stakeholder touchpoints
Don’t you need to sort the touchpoints for various stakeholders?
Easily create a separate journey for each of your stakeholders and help your whole team to understand and navigate your operations. Beyond basic information, touchpoints can contain KPIs, time span, satisfaction, owner, and much more. Nothing will stand in providing a more customized approach to every group you come into contact with.
2. All performance metrics in one place
Why check ten apps when one will suffice?
All touchpoints come with data scattered all around the place. Why don’t you keep them where they belong - with your touchpoints? No more “I’ll look it up for you” - have your performance metrics always ready to be evaluated.
3. 24/7 KPI monitoring
Do you have enough of “If only I knew it sooner…”?
There’s no need to constantly worry about something undesirable happening without you knowing about it. Just tell us what performance metric fluctuations we should look out for, and we’ll let you know when something happens - both good and bad.
4. Keep the knowledge in the organization
Why should you lose something you already have?
If key employees, associates, or volunteers leave, don’t let their knowledge of your ops follow them out the door. With all the touchpoint details and historical metrics accumulated over time, your stakeholder journey map will gradually become a knowledge base of your whole stakeholder experience operations.
5. Define your stakeholders
It’s all about the people - but who are they?
Sum up your donors, advocates, supporters, volunteers, and beneficiaries into personas, add them to the touchpoints they belong to, and make your efforts more customized and easier to understand. Make sure you are all on the same page when it comes to the definition of stakeholders you work with and serve.
6. Report always ready
How about starting a meeting whenever you feel like it?
With the performance of your KPIs and related touchpoints always ready, you can call a meeting whenever you want - the report is always ready. Then decide what needs to be done, assign it to your coworkers, and review it all at the next meeting!
By submitting your e-mail, you agree to the Terms of use.
Case study
See what your customer journey can look like
Let the numbers do the talking
Calculate how much money we can save you
Quick guide
6 steps to create a powerful customer journey
5/5
5/5
We deal with a lot of campaigns, communication, touchpoints in our daily business. Out of Dark allows me to have a perfect overview of all our activities, monitor the development of KPIs and see and understand the context.
