Track & improve your Customer Journey
Get a map of your customer interactions & touchpoints.
Then start improving them!
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Managing customer experience was a nightmare.
We found an easy way out!
- Perfectly mapped customer journey
Boost your revenue by analyzing your customer touchpoints and providing a superior experience!
1. Visualise your customer interactions & touchpoints
Do you have their definitive overview?
Create a mindmap of your touchpoints and customer interactions like website, landing pages, ads, mailing, review sites, customer support, and others.
Keep everything in one place and don't miss anything that requires your attention.
2. Gather your data-driven insights
Why have them scattered across a thousand places?
Easily collect data like your Google reviews or NPS from your customers. Have all KPIs and their performance at your fingertips. Over time, you'll build up your company's historical memory.
Make decisions based on hard numbers, not subjective feelings.
3. Monitor everything
You don't visit your analytics tools regularly, do you?
Set up thresholds and get automatic alerts when your activity metrics are out of the ordinary.
You can't monitor everything 24/7. We can.
4. Divide and conquer
Does everyone know who is responsible for what?
Assign responsibilities for activities to your team members and make sure everyone knows what they should be doing.
We’ll keep a record of their check-ins. No more lame excuses.
5. Meet your customers
Your customers know you, but do you know them?
Sum up your target audiences into customer personas - who they are, how they behave, think, and make decisions.
Show your whole company the names and faces they serve.
6. Don't just map. Improve!
Do you have a process for advancing your touchpoints?
Come up with ideas, take notes, and track the improvements of your activities. Everything including your KPIs is instantly converted into a report, so you’re always ready for a meeting.
Keep moving your customer journey forward!
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Case study
See what your customer journey can look like
Let the numbers do the talking
Calculate how much money we can save you
Quick guide
6 steps to create a powerful customer journey
5/5
5/5
We deal with a lot of campaigns, communication, touchpoints in our daily business. Out of Dark allows me to have a perfect overview of all our activities, monitor the development of KPIs and see and understand the context.
