Track & improve your Customer Journey

Create a map of your customer interactions & touchpoints. Then start improving them!

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Managing customer experience was a nightmare
But we found an easy way out!

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  • Perfectly mapped customer journey

Boost your revenue by analyzing your customer service
and providing a superior experience

Create your own customer journey map in less than 30 minutes
No special expertise required

1. Visualise your customer interactions & touchpoints

As we know you lack an overview of them

Create mindmap of your touchpoints and customer interactions like website, landing pages, ads, mailing, review sites, customer support, and others.

Keep everything in one place and don't miss anything that requires your attention.

Customer journey templates

2. Gather your data-driven insights

Because they're scattered in a thousand places, right?

Simply collect data such as your Google reviews or NPS from your customers. You have all KPIs and their performance at your fingertips. Over time, you'll build up your company's historical memory.

Make decisions based on hard numbers, not subjective feelings.

3. Monitor everything

You don't visit your analytics tools regularly, do you?

Get automatic alerts when your activity metrics are out of the ordinary.

You can't monitor everything 24/7. We can. We will.

Company activity monitoring

4. Divide and conquer

Does everyone know who is responsible for what?

Assign responsibilities for activities to your team members and make sure everyone knows what they should be doing.

We’ll keep a record of their check-ins. No more lame excuses.


5. Meet your customers

Your customers know you, do you know them?

Sum up your target audiences into customer personas - who they are, how they behave, think, and make decisions.

Show your whole company the names and faces they serve.

Customer & user persona

6. Don't just map. Improve!

Do you know how and where to run your next team meeting?

No need for another complex project management tools. We provide you with a simple way to take notes and track the improvements of your activities.

No more unproductive team meetings!

Task management

Now you can finally relax
We got you

What you get for your money

  • Higher customer satisfaction
  • Higher revenue
  • Higher transparency
  • Lower churn rate
  • Less time wasting
  • Lower salary costs

Ready to step Out of Dark and take your business to the next level?

By submitting your e-mail, you agree to the Terms of use.

See how our customer journey tool can help you


Case study

See what your customer journey can look like


Let the numbers do the talking

Calculate how much money we can save you


Quick guide

6 steps to create a powerful customer journey

What our clients are saying

I was looking for a tool that would help me with creating and monitoring customer journey and simplify my working life. Thanks to Out of Dark, I can build my own journey in minutes and keep track of the latest news!
Sarka Rauchova
Sarka Rauchova
CX expert, Avast

We deal with a lot of campaigns, communication, touchpoints in our daily business. Out of Dark allows me to have a perfect overview of all our activities, monitor the development of KPIs and see and understand the context.

David Milota
David Milota
Brand manager, T-Mobile
Železná Koule