Track & improve your Customer Journey
Create a map of interactions & touchpoints with your customers. Then start improving them!
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Managing customer experience was a nightmare
But we found an easy way out!
- Perfectly mapped customer journey
Boost your revenue by analyzing your customer service
and providing a superior experience
1. Visualise your customer interactions & touchpoints
As we know you lack an overview of them
Create mindmap of your touchpoints and customer interactions like website, landing pages, ads, mailing, review sites, customer support, and others.
Keep everything in one place and don't miss anything that requires your attention.
2. Gather your data-driven insights
Because they're scattered in a thousand places, right?
Simply collect data such as your Google reviews or NPS from your customers. You have all KPIs and their performance at your fingertips. Over time, you'll build up your company's historical memory.Make decisions based on hard numbers, not subjective feelings.
3. Monitor everything
You don't visit your analytics tools regularly, do you?
Get automatic alerts when your activity metrics are out of the ordinary.
You can't monitor everything 24/7. We can. We will.
4. Divide and conquer
Does everyone know who is responsible for what?
Assign responsibilities for activities to your team members and make sure everyone knows what they should be doing.
We’ll keep a record of their check-ins. No more lame excuses.
5. Meet your customers
Your customers know you, do you know them?
Sum up your target audiences into customer personas - who they are, how they behave, think, and make decisions.
Show your whole company the names and faces they serve.
6. Don't just map. Improve!
Do you know how and where to run your next team meeting?
No need for another complex project management tools. We provide you with a simple way to take notes and track the improvements of your activities.
No more unproductive team meetings!
By submitting your e-mail, you agree to the Terms of use.
Case study
See what your customer journey can look like
Let the numbers do the talking
Calculate how much money we can save you
Quick guide
6 steps to create a powerful customer journey
5/5
5/5
We deal with a lot of campaigns, communication, touchpoints in our daily business. Out of Dark allows me to have a perfect overview of all our activities, monitor the development of KPIs and see and understand the context.
